Returns & Exchanges
At Hermosa Hair, your satisfaction is our priority, which is why we offer a 30-day return window for products in their original, unaltered condition. Please ensure all lace remains uncut and the hair has not been chemically treated or washed to qualify for a full refund.
Initiate Your Request
Contact our customer support team at [email protected] within 30 days of delivery with your order number and photos of the item.
Review and Approval
Our quality assurance team will review your request within 24-48 hours to ensure the item meets our hygiene and resale standards.
Ship the Package
Once approved, securely pack the hair in its original packaging and mail it to the provided return address using a trackable shipping service.
Receive Your Refund
After we receive and inspect the returned goods, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing